Saturday, August 10, 2013

Oven door glass shattered

After using the broiler in the lower oven of our GE Profile PT-956 to cook some burgers, something we have done without incident many times, the inner glass of oven door shattered after it had been cooling for about 10 minutes. Needless to say, this came as a massive shock. Since it is 19 months after we settled, the oven is out of warranty (of course). I have just scheduled an appointment with GE Appliances to get it fixed, but I have absolutely no idea how much it is going to cost.

My wife searched on the internet for reports of similar issues, and she found countless examples of people having shattered door glass with GE Profile ovens of various types. Clearly there is some sort of defect, although GE doesn't want to hear about it, apparently. Consequently, I strongly urge people in the process of building a Ryan home to see if it is possible to go for a different brand (or at least model range) from the GE Profile.

I'll let you know how the GE service goes, and how much they charge me.

8 comments:

  1. Sorry to hear about your oven glass.
    In our new home looks like GE updated their oven this year. The previous models are now discontinued so hopefully they've fixed the glass issue. The oven looks different as well, the oven door window is squared instead of arched of the previous models.

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    1. It's probably quite easy to check. As far as I can tell, the replacement glass has a part number of WB56T10105. If you go to this web page and enter in your appliance model number, you can find out which parts apply to your oven. It is entirely possible that the glass is unchanged.

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    2. Cloud Clou: The more square looking ovens from GE are the base models. It's the GE Profile ones that have the arched handles

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  2. The GE Appliance dude came out this morning. He told me they would need to order the part and come back to fit it next week. Total cost is going to be around $370, including the exorbitant $100 call out fee.

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  3. Wow, for that kind of money and with the range having a known issue that GE obviously doesn't care to accept accountability for... I think I'd be shopping for a new range. I hope you have better luck with the range after it's been repaired.

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  4. The oven has now been fixed, with the total cost just under $370 as I mentioned earlier. Weirdly, the parts and labor come with a five-year warranty! I asked the service dude why it didn't come with a five-year warranty originally, but he just shrugged.

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  5. I worked in property maintense for nearly 10 years, and I have grown to hate GE appliances of any level. I had to remodel my mom's rental property to sell, and I went with all Samsung and GE appliances. I am having a Ryan Home built, and I chose a level "A" refrigerator which is provided just for use and occupancy purposes for a "credit" of $1495 from the level "G" that was included in the house, so I can buy a Samsung. I plan on replacing the GE dishwasher with a Bosch too. I did not purchase a washer and dryer, I probably will go with either Samsung or LG there. I have learned that GE appliances can be so hit or miss, and in a rental environment, even more so. Towards the end of my tenure, I went with a combination of Kenmore, LG, Samsung and Whirlpool appliances. While I am content with the GE gas range I am getting, if it breaks outside of warranty, I know what brands I will be shopping.

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